Prepare for an exciting and rewarding career in the growing hospitality industry in Canada and beyond with a combination of customer service, leadership and management skills. Through a variety of dynamic courses and workplace experiences, students will gain a global perspective on a variety of topics in the hospitality industry and examine their own interests in this increasingly connected world.
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Find your career
Hospitality professionals find career opportunities in various sectors of the growing hospitality industry, including:
- Traveller accommodations, including hotels, motels, resorts, and bed and breakfast establishments
- Nursing and residential care facilities
- Guest services
- Sales and marketing
- Housekeeping management
- Restaurant management
- Front desk supervision or management
- Entrepreneurship
Is it for you?
This may be a great career path if you are:
- An effective communicator.
- Skilled at time management.
- Energetic and enjoy working in a fast-paced environment.
- A team-player and natural leader.
- Flexible and adaptable to change.
Experiential learning, including a semester-long co-op work term
Prepare for a career in hospitality management in various sectors and environments:
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Explore how to support business development by looking at economic, political, social, global, and intercultural factors that influence the development of services, marketing strategies, customer retention, and sales programs.
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Review strategies to maintain efficient, safe, secure, accessible and healthy hospitality and tourism operations that reduce risk and comply with jurisdictional legislation and legal obligation.
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Learn how to support business development through the implementation of corporate sustainability, corporate social responsibility, and ethics principles.
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Study project management principles that can be used to define timelines and project deliverables for all members of cross-functional, intercultural, and multi-disciplinary teams.
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Develop the skills needed to support the development of a service delivery model and implementation plan to account for practices within global settings.
- Get first-hand workplace experience during a co-op work term in semester four.
Co-ops in work terms are valuable work-integrated learning experiences in which students demonstrate outcomes from previous semesters in Canadian industry settings. In addition to building skills and identifying career contacts, co-ops in work terms add industry-relevant experience to students’ résumés. The co-op job market is competitive, and students will be expected to participate actively in their job searches. Students will be supported with information and skills to attain co-ops.
Program Plans
Spring 2023
Fall 2023
Winter 2023
NOTE REGARDING SEMESTER FOUR:
Students are encouraged to participate actively in securing a Co-op Work Term and will be provided skill-building supports and access to employment opportunities from Loyalist College in Toronto. In the event that a student is ineligible or cannot secure a Co-op Work Term, they will complete an Applied Project in their final semester.
- First Year - Semester One
- HOSP1045 Brand Marketing and Social Media
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Marketing is often defined as advertising – a highly visible activity by which organizations try to persuade consumers to buy products and services. However, marketing is much more than advertising and even the most skillful marketing cannot make consumers buy goods and services that they don't want. With a strong focus on the hospitality industry and social media, the student will learn that marketing involves two basic sets of activities. The first set starts with identifying consumer needs and ends with positioning the product or service to satisfy those needs and differentiate it from the competition. In between, rigorous analysis of the competition, the customer, the environment, and the company’s own capabilities are required. The second set of activities revolves around the “marketing mix” – letting the consumer know about the brand,
product or service in an attention-getting, convincing, and motivating way, getting the message to the consumer through the best combination of distribution channels, pricing it effectively, and offering incentives to try, purchase, and purchase more.
- HOSP1043 Culturally Inclusive Communication
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This course focuses on cultural values and norms and how they impact the workplace. By examining cultural domains, students will develop strategies to strengthen their approach to intercultural sensitivity.
- HOSP1044 Food Costing and Budget Planning
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This course emphasizes the importance of creating a solid foundation on which to apply the fundamental concepts and principles of controlling costs, and therefore increase profits to hospitality establishments, with real-life situations. Beverage costs, menu pricing, and labor costs are all critical elements. Controlling food costs involves specific processes within purchasing, receiving, storage, and production that are crucial components of this course.
- HOSP1041 Hospitality Math and Excel Basics
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This course emphasizes the fundamental concepts and analytical techniques that are essential to understand, evaluate, and effectively manage finances. This is not financial accounting or bookkeeping, but specific formulas related to revenue, costs, profits, and many other hospitality metrics. Excel is the most widely used spreadsheet application in the world. This course will explore navigation as well as simple formulas to make life easier for the Hospitality Manager.
- HOSP1042 Introduction to Hotel, Restaurant and Resort Operations
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Introduction to Hotel, Restaurant, and Resort Operations invites students to share the unique experience, enthusiasm, and passion surrounding the Accommodation & Food Hospitality Industry. This foundation course will expand the students' understanding of the vast career opportunities within this industry. Beyond hotels and restaurants, this course also touches on gaming, spas, attractions, and clubs.
- First Year - Semester Two
- HOSP1051 Business Analytics
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This course introduces data-driven business decision making skills that better inform practices in the workplace. Through the use of statistical tools, students will prepare and interpret visual representation of data.
- HOSP1052 Co-op and Canadian Career Search Prep 1
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Course description not available
- HOSP1046 Kitchen Theory and Practice
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This course examines fundamental techniques required to perform in a professional kitchen. Students are introduced to terminology, layout design, control systems, and professional standards. Various policies and procedures of industry kitchens are reviewed to highlight topics of safety, hygiene, product identification, and proper food handling.
- HOSP1049 Leadership & Corp Social Resp
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Leaders face social, economic, and environmental challenges at the same time as needing to build trust with communities. The complex global environment creates ambiguity and uncertainty and requires leaders to shift and respond to change to ensure sustainable business practices. Students will learn the core principles of corporate social responsibility and reflect on their own philosophy of leadership and will explore leadership within a unionized environment.
- HOSP1048 Nutrition- Health and Wellness
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In this course students will gain knowledge of health food trends and the ever-growing demand for healthful and delicious food service in the Healthcare industry. Students will learn to effectively manage a food service department and combine food service administration and nutritional care principles, to promote wholesome menu options that are appealing, taste great and satisfy nutritional needs. Students will learn about quantity food preparation, basic diets and nutrition, proper sanitation and safety practices, effective communication, and quality customer service.
- HOSP1047 Service Excellence & CRM
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Customer service is the core of any successful business. Better understanding customer behaviour and an organization's response is foundational to developing and analyzing strategies to build customer loyalty. Students develop knowledge of customer relationship management using current technologies for efficient and successful relationship development and maintenance. Effective customer service skills and strategies are also examined to build loyal and happy customers.
- HOSP1050 The Business Plan
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Students will learn how to create a business plan to use for their pitch - a presentation to potential investors. By applying principles of entrepreneurship, students will develop a scalable, repeatable, and successful model that incorporates community partners, external reviewers, and leaves students with a plan that could help propel them to launch their own start-up in a Canadian context.
- Second Year - Semester Three
- HOSP2034 Banquet and Catering Management
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Through this course, students will learn the skills and knowledge required to plan, book, and execute a successful banquet and catering event. The banquet industry will be reviewed in detail to expose students to the various customer requirements and requests that need to be considered when securing bookings. Techniques in negotiation, contract management, and sales strategies will be further explored.
- HOSP2041 Co-op and Canadian Career Search Prep 2
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Course description not available
- HOSP2033 Facility Management
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Students will learn about the foundations of operating and managing a facility. From financial and project management, planning, maintenance schedules, and legal and regulatory requirements to staffing and information management, students will be exposed to all components to ensure business continuity.
- HOSP2035 Front of House Theory Practice
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Meet your customers face-to-face! Front of house requires sound problem solving and communication skills to ensure a positive and memorable experience for your guests. Students will continue to sharpen their customer service skills through role-plays and industry speakers. Topics explored include teamwork, table etiquette, seating guests, special meal requests, taking orders, and strategies for successfully working in this fact-paced environment.
- HOSP2037 Human Resources Law in Canada and Risk Management
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Through this course, students will be introduced to the ever-changing complexities of Canadian employment law. Students become knowledgeable about the legal framework, jurisdictional issues, and current legal trends by interpreting case law and examples of violations in the hospitality industry. Students will also learn about a project's life cycle and the activities required to manage risk.
- HOSP2036 Procurement and Cost Control
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This course introduces students to project estimation and cost management beyond simple food costing. Students will consider all costs associated with operating a business and how sound procurement and buying strategies help businesses plan and remain cash-positive to support sustainable growth. Approaches to change management, project scope, procurement legislation, and estimation techniques will be explored.
- Second Year - Semester Four (Elective Group 1 )
- HOSP2038 Applied Industry Project - Hospitality Management
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This capstone project will enable students to work on Canadian industry-relevant challenges to demonstrate their hospitality learning outcomes.
Prerequisite: HOSP 1041, HOSP 1042, HOSP 1043, HOSP 1044, HOSP 1045, HOSP 1046, HOSP 1047, HOSP 1048, HOSP 1049, HOSP 1050, HOSP 1051, HOSP 2033, HOSP 2034, HOSP 2035, HOSP 2036, HOSP 2037, HOSP 2039
- WKPL2051 Co-op
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Students will apply previous learning in a hands-on environment in the Canadian industry to gain experience to add to their résumés.
Prerequisite: HOSP 1041, HOSP 1042, HOSP 1043, HOSP 1044, HOSP 1045, HOSP 1046, HOSP 1047, HOSP 1048, HOSP 1049, HOSP 1050, HOSP 1051, HOSP 2033, HOSP 2034, HOSP 2035, HOSP 2036, HOSP 2037, HOSP 2039
- Notes
- Select 1 courses from above
*Courses subject to change.
How much will it cost?
Approximate costs per year (2022 – 23)
The following fees do not include living costs, textbooks or additional program-specific expenses/supplies.
- International Tuition: $15,000
- Ancillary Fees: $902.38*
- Health Insurance (mandatory): $600
- Total: $16,502.38 CAD
*Combined Ancillary and Tuition HST Fee
Fees subject to change. The above tuition and fees are based on two semesters of study in year one.
Co-op Work Term and Applied Project Fees
The fees listed above do not include the Co-op Work Term fee ($900) or the Applied Project fee ($2,800). These fees are not added to fourth semester tuition fees, rather, they replace regular semester tuition fees. Students are encouraged to participate actively in securing a Co-op Work Term and will be provided skill-building supports and access to employment opportunities from Loyalist College in Toronto. However, students are required to complete an Applied Project in their final semester if a Co-op Work Term is not confirmed or they are not eligible for a Co-op Work Term.
Admission Requirements
Required academic preparation
A diploma or degree in culinary, business, marketing or a related field from a recognized college or university or equivalent.
All teaching within Loyalist is conducted in English. In order to be successful in a program, skills such as communication, listening comprehension, and reading and writing must be at a level sufficient to meet the demands of post-secondary studies. All applicants to Loyalist whose first language is not English, or whose previous education was in another language, will be expected to provide an English proficiency assessment for admissions approval. Details about language and general admission requirements are available here.
How to Apply
International students may now apply to Loyalist College in Toronto by contacting InternationalAdmissions@loyalistcollege.com.