Home Programs & Courses Full-Time Programs 911 and Public Safety Communications

911 and Public Safety Communications

Available as a one-year program

Become an essential first responder in the fast-paced world of 911 dispatch. Communications professionals, including public safety personnel, call centre agents and dispatchers, require a unique set of skills to navigate high-pressure situations, supporting members of the public and emergency personnel during stressful situations.

In less than a year, learn the fundamentals of call and conflict management, crisis intervention and de-escalation to handle emergent calls with confidence, preparing you for a range of rewarding careers that make a real impact on your community.

  • Credential
    • One-year Ontario College Certificate

  • Start Date

    September entry

  • Location
    • Online and at the Belleville campus

Find your career 

Graduates will find opportunities working in a range of public safety professions, including:  

  • Police, fire and EMS telecommunications 
  • OnStar, crisis centre, security, hospital, CAA and taxi dispatch 
  • Crisis centre telecommunications 
  • Alarm monitoring stations  
  • Transit fleet, transport company and lifeline medical dispatch 

Is it for you? 

Have you got what it takes? You may be well suited to a career in public safety communications if you:  

  • Have excellent communication skills 
  • Are empathetic and compassionate  
  • Remain calm under pressure 
  • Are good at multitasking 
  • Want a career where you can make a difference 

How you’ll learn

Prepare for a successful career in the public or private sector as public safety personnel with a well-rounded program that focuses on developing fundamental skills in communication, triage and de-escalation while providing unique experiential and hands-on learning opportunities. 

  • Learn strategies for communicating with diverse groups of people in emergency and non-emergency situations, implementing a range of perspectives related to equity, diversity, inclusion and accessibility.
  • Discover how to process calls in compliance with the industry standards for police, fire and medical emergencies using industry technologies, telecommunications systems, hardware and applications.
  • Explore techniques for mental health crisis management.
  • Develop skills in active listening, critical thinking, problem solving and multitasking.
  • Gain proficiency in map reading skills using available physical and advanced digital resources to provide navigational direction to emergency responders.
  • Review strategies for effective personal health and wellness in the public safety call taking and dispatching environment.
  • Experiential learning components include job shadowing in the workplace and scenario-based learning that uses a CAD simulator, telematic systems and current industry technologies. 

Flexible learning that fits your life 

Semester one and the first half of semester two are offered online. Students will then complete their program studies with three in-person courses at the Belleville campus. For more details about the courses and delivery options, please see the “Courses” tab.

Ask Me Anything

Please complete the red fields.

* Required

Thank you for submitting your question.