Become an essential first responder in the fast-paced world of 911 dispatch. Communications professionals, including public safety personnel, call centre agents and dispatchers, require a unique set of skills to navigate high-pressure situations, supporting members of the public and emergency personnel during stressful situations.
In less than a year, learn the fundamentals of call and conflict management, crisis intervention and de-escalation to handle emergent calls with confidence, preparing you for a range of rewarding careers that make a real impact on your community.
Find your career
Graduates will find opportunities working in a range of public safety professions, including:
- Police, fire and EMS telecommunications
- OnStar, crisis centre, security, hospital, CAA and taxi dispatch
- Crisis centre telecommunications
- Alarm monitoring stations
- Transit fleet, transport company and lifeline medical dispatch
Is it for you?
Have you got what it takes? You may be well suited to a career in public safety communications if you:
- Have excellent communication skills
- Are empathetic and compassionate
- Remain calm under pressure
- Are good at multitasking
- Want a career where you can make a difference
How you’ll learn
Prepare for a successful career in the public or private sector as public safety personnel with a well-rounded program that focuses on developing fundamental skills in communication, triage and de-escalation while providing unique experiential and hands-on learning opportunities.
- Learn strategies for communicating with diverse groups of people in emergency and non-emergency situations, implementing a range of perspectives related to equity, diversity, inclusion and accessibility.
- Discover how to process calls in compliance with the industry standards for police, fire and medical emergencies using industry technologies, telecommunications systems, hardware and applications.
- Explore techniques for mental health crisis management.
- Develop skills in active listening, critical thinking, problem solving and multitasking.
- Gain proficiency in map reading skills using available physical and advanced digital resources to provide navigational direction to emergency responders.
- Review strategies for effective personal health and wellness in the public safety call taking and dispatching environment.
- Experiential learning components include job shadowing in the workplace and scenario-based learning that uses a CAD simulator, telematic systems and current industry technologies.
Flexible learning that fits your life
Semester one and the first half of semester two are offered online. Students will then complete their program studies with three in-person courses at the Belleville campus. For more details about the courses and delivery options, please see the “Courses” tab.
Please note that the courses for the 911 and Public Safety Communications program are currently under review. Please check back regularly for updates or contact the program coordinator at aelliott@loyalistcollege.com.
- First Year - Semester One
- NSCS1002 Call and Conflict Management 1
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Course description not available
- NSCS1003 Crisis Intervention and Trauma Informed Care
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Course description not available
- NSCS1004 Foundations of Emergency Management
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Course description not available
- NSCS1001 Health and Stress Management
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Course description not available
- NSCS1000 Public Safety Telecommunications
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Course description not available
- First Year - Semester Two
- NSCS1005 Call and Conflict Management 2
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Course description not available
- NSCS1010 Equipment Operations and Systems Management
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Course description not available
- NSCS1007 Ethics and Law of Emergency Communication
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Course description not available
- NSCS1009 Experiential Learning
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Course description not available
- NSCS1008 Interpersonal and Interprofessional Skills
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Course description not available
- NSCS1006 Mental Health and Public Safety
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Course description not available
*Courses subject to change.
A 911 and Public Safety Communications certificate provides a strong foundation to continue your studies in the emergency response field. Related programs offered at Loyalist College include:
How much will it cost?
Approximate costs (2023 – 24)
- Domestic Tuition: $2,722.08
- Full-Time Ancillary Fees:* $1,308
- Total: $4,030.08
Additional costs, such as supplies, travel and parking, may be incurred during workplace visits, etc.
*Fees related to programs that are less than or greater than two semesters will be adjusted accordingly. Fees are subject to change. Please visit the Tuition and Fees web page for a list of the many services, activities and items included within the ancillary fees, and the related policies.
Bursaries and financial assistance
Loyalist College has a number of scholarships, bursaries and academic awards available to students. Our Financial Aid Office can help you explore your options, or assist you with a student loan.
Admission requirements
Required academic preparation
- OSSD/OSSGD or equivalent with courses at the general, advanced, (C), (U) or (M) level, AND
- Grade 12 English (C) level or equivalent
OR
Prior learning assessment and recognition
Applicants with work experiences or other types of non-credentialed learning may be eligible for credits at Loyalist. Graded credits (as opposed to exemptions) are granted. Learn more about our assessment and credit challenge process.
International students
Click here for information about how to apply, international student fees and more.
Campus News
LOYALIST COLLEGE LAUNCHES 911 AND PUBLIC SAFETY COMMUNICATIONS PROGRAM
Belleville, ON. Nov. 29, 2023 – Loyalist College is excited to announce the launch of its new 911 and Public Safety Communications Ontario College Certificate program. This innovative program is des... Read More
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