Back to results

Dental Office Administration

Two dental office administrators collaborating at the reception desk, using digital tools.

Develop the specialized skills and professionalism needed for a rewarding career as a dental office administrator. Learn how to manage essential systems, software and communications that keep a dental office running smoothly while supporting exceptional patient care.

Apply
Book a Visit
Ask a Question

Skip to program content

Home / Learn / Programs List / Dental Office Administration
Credential
Ontario College Certificate
Duration
Two semesters
Start Date(s)
September (Fall)
Locations
Belleville
Open to
Domestic Students
CIP Code
51.0716

Find your career

Dental office administrators play a vital role in the seamless operation of a dental practice, applying a wide range of skills to: 

  • Maintain patient files and financial records using both paper and electronic management systems. 
  • Schedule appointments efficiently, optimizing the workflow for patients and dental professionals. 
  • Coordinate requests from patients and dental care professionals, creating a smooth, supportive experience. 
  • Facilitate clear communication, ensuring a client-centred practice that prioritizes patient needs. 

Is it for you? 

You may be well-suited for a career as a dental office administrator if you:

  • Are a people person with strong communication skills, able to connect with patients and staff effectively. 
  • Have customer service experience and take pride in delivering a positive, welcoming experience for every patient. 
  • Uphold a high level of professionalism and confidentiality. 
  • Possess excellent attention to detail and outstanding organizational skills to keep everything running smoothly. 
  • Thrive in a fast-paced environment, managing multiple tasks with ease and efficiency. 

How you'll learn

Through a combination of academic learning and hands-on experience, gain the knowledge and professional skills needed to excel in a fast-paced dental office, supporting quality treatment and compassionate patient care.

  • Master appointment scheduling and recall systems to balance patient needs with practice sustainability.
  • Learn to manage patient and practice information, upholding privacy, confidentiality and security.
  • Gain expertise in handling insurance documents, managing bookings and overseeing financial records.
  • Explore using management software systems and office equipment to support and streamline daily operations.
  • Acquire knowledge of dental procedures, anatomy and imaging to communicate effectively with patients and the dental team.
  • Support infection prevention and emergency protocols to ensure a safe, compliant practice environment.
  • Learn about professional and ethical standards and how these contribute to a positive and inclusive office environment.
  • During two field placements, apply learned knowledge and skills in a professional setting.

Courses

Please note that the program of study details for this program are currently under review. Please check back to this page for updates.

Students reviewing dental X-rays and imaging. There are 14 small green circles on the lower left hand side of the image.

Admission Requirements

Required academic preparation 

  • OSSD/OSSGD or equivalent with courses at the general, advanced, (C), (U) or (M) level, AND
  • Grade 12 English (C) level or equivalent (60% minimum)

OR

Academic upgrading

Are you missing admission requirements? Discover how Career and College Prep at Loyalist can help you get started on your journey.

Costs

Approximate costs (2024 – 25) 

  • Domestic Tuition: $2,722
  • Full-Time Ancillary Fees:* $1,367
  • Total: $4,089

Additional costs, such as supplies, travel and parking, may be incurred during workplace visits, etc.

 

*Fees related to programs that are less than or greater than two semesters will be adjusted accordingly. Fees are subject to change. Please visit the Tuition and fees page for a list of the many services, activities and items included within the ancillary fees, and the related policies.

Paying for college 

At Loyalist College, we believe that cost should never be a barrier to your success. We’re here to help you navigate the costs of college and connect you with a variety of financial aid programs, resources and donor-supported awards. Explore paying for college.

Students learning dental office scheduling and patient interaction at a reception desk. There are 14 small teal circles on the lower left hand side of the image.

Further study

Pathways and university transfer

What’s next? Build on the knowledge and skills you learned in the Dental Office Administration program by continuing your academic journey. Return to Loyalist to complete a diploma or receive credit recognition for your Loyalist studies when pursuing a degree at a university. Explore pathway opportunities.

Related programs

Back to program search
Two pre-health sciences students are wearing white lab coats and goggles. They are both looking into a beaker.

Pre-Health Sciences Pathway to Advanced Diplomas and Degrees

The Pre-Health Sciences Pathway program is a stepping stone to a career in nursing, practical nursing, paramedicine, dental health, ultrasound or radiation technology. This certificate can enhance your qualifications for admission and boost your success in future studies.
A female dispatcher wearing a headset is standing at a command centre with multiple large monitors displaying emergency response data. She is focused on her screen, managing various communications and coordinating emergency responses.

911 and Public Safety Communications

Become an essential first responder in the fast-paced world of 911 dispatch. Communications professionals require a unique set of skills to navigate high-pressure situations, supporting members of the public and emergency personnel during stressful situations.
Two students in the personal support worker program is working with a mock patient laid down in a classroom clinic setting. The students are both wearing burgundy coloured scrubs.

Personal Support Worker

Help with personal care can mean the difference between people living independently and giving up their homes. The demand for personal support workers is greater than ever, make a difference every day by helping people live with independence and dignity.